As a Travel & Expenses Administrator, you'll play a key role in ensuring our people can travel smoothly and are reimbursed accurately. You'll be responsible for monitoring and booking approved travel requests through our travel and hotel booking system, as well as reviewing expense and allowance claims routed to the team for approval. You'll work within agreed KPI timescales, helping us deliver a reliable and efficient service. Excellent customer service sits at the heart of this role - you'll be a first point of contact for logging queries, resolving issues, and keeping our systems updated so claimants always have clear and accurate information about their bookings and claims. This role is ideal for someone who is organised, proactive, and enjoys supporting colleagues across the business.
Responsibilities
* Manage calls and emails in relation to travel, expense and allowance related queries.
* Load details of queries into IT service system, categorise appropriately and re‑route to appropriate functional teams for resolution.
* Utilisation of the expense tool for re‑routing and changing approvers in line with management changes and absences.
* Reporting of logged calls by categorisation.
* Monitor travel desk booking system for hotel and travel requests.
* All travel and hotels booked within policy, all exceptions to be approved.
* Identify potential travel savings through use of travel booking tools and websites.
* Maintain travel booking spreadsheet with live booking data.
Qualifications
* Customer support.
* Detailed understanding of expenses and allowances processes and policies.
* Methodical and organised approach, including workload prioritisation.
* Intermediate knowledge of the travel, expenses and allowances policies.
* Intermediate knowledge of the travel, expense and allowance systems, tools and the IT service system.
* Excellent customer service skills.
* Excellent communication skills.
* Good understanding of Microsoft excel.
* Good level understanding of air, rail and hotel booking processes.
Company Information
Laing O'Rourke are an international engineering and construction company delivering state‑of‑the‑art infrastructure and buildings projects for clients in the UK, Middle East and Australia.
Certainty, reliability, quality – this is what our clients want. And at Laing O'Rourke, we have more than 150 years of experience delivering it. Laing O'Rourke's story is one of energy, passion, ambition, people and teamwork. We harness the power of our experience, stretching back over a century and a half to deliver certainty for our clients.
Benefits
* Private medical insurance
* Life assurance
* Personal accident and injury insurance
* Income protection
* Pension – basic & enhanced
* Annual leave
* Discounts portal
* Online doctor
* Voluntary benefits
* Work‑life benefits
* Employee assistance programme
* Car/travel allowance
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