Clerical Officer
NHS AfC: Band 2
Job overview
We are looking to recruit a Receptionist/Admin Clerk to join our administrative team in this busy, friendly department. The postholder will be based within the Physiotherapy Department and cover busy public facing reception desks and back office areas. Applicants must demonstrate excellent verbal and written communication skills, as well as the ability to work in person, by telephone and email. The role involves a variety of administrative tasks, computerised systems, and requires flexibility and approachability.
Main duties of the job
* Provide a quality booking and reception service within Therapies.
* Use hospital systems to book or cancel patient appointments.
* Deal face‑to‑face with patient and clinician queries and also over the phone.
* Provide late cover when required and may be required to work flexibly across 3 sites to cover annual leave.
Working for our organisation
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital, and is part of the NHS University Hospitals of Liverpool Group, founded on 1 Nov 2024. The Group is one of the largest employers in the region, covering over 630,000 people in Merseyside and more than two million people in the North West.
Person specification
Qualifications
* GCSE/Equivalent
Experience
* Experience of dealing with confidential matters
* Experience of working in a busy office
Knowledge
* Understanding of issues around confidentiality
Skills
* Excellent organisational skills
* Excellent customer care skills
* Ability to use Word and Excel
Other
* Adaptable and flexible approach to change
Important notes
Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.
Posts advertised to ‘internal staff’ are open to employees of hospitals within the University Hospitals of Liverpool Group and you should confirm your employment within your application form.
Note: Under current Home Office Immigration Rules we are currently unable to offer right‑to‑work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. We reserve the right to close any vacancies once we have received a sufficient number of applications to make a shortlist, so please apply without delay if you wish to be considered for this role.
Legal & EEO statements
The Trust is committed to promoting equality and diversity, valuing the contribution of individual talent, skills, knowledge and experience, and aiming for a workforce demography representative of the local community. We encourage applicants from groups that are currently under‑represented in our workforce, including black, Asian and minority ethnic, lesbian, gay, bisexual and transgender (LGBTQ+), disabled, male and age 16–24.
Trust policy requires that the cost of submitting & processing the successful applicant’s DBS application be recovered via salary deduction following start in post. The amount of £23 (standard disclosure) or £43 (enhanced disclosure) will be deducted from salary in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment. DBS applications submitted from 2 Dec will be subject to the new DBS fee of £26.50 (standard) and £54.50 (enhanced).
Certification / accreditation badges
This postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
J-18808-Ljbffr