SCOPE
Reporting to the Groups & Events Manager or designate, the Groups & Events Executive is responsible for assisting the concentrated wedding & social event sales efforts of the Groups and Events Sales Team and to extend that assistance to other professional sales team members when requested. The incumbent is responsible to ensure optimal utilisation and selling of the hotel’s function spaces including restaurants & guest rooms and revenue maximisation in compliance with Kempinski’s standards.
OVERALL OBJECTIVES
* Direct receipt, qualification and coordination of wedding & social event requests (incl. leads, RFPs, etc.) defined by her/his direct supervisor.
* Constantly gather, understand and apply the knowledge of food, beverage, technical equipment and inter-departmental procedures to the sales and planning process with the client.
* Handle requests according to the relevant standards within a maximum of 5 (business) hours of its receipt.
* Effectively represent the Hotel in all telephone, written and personal contacts with potential, past and current clients with warm and friendly guest contact, an ever-present willingness to assist, and especially an obvious desire to welcome client business to the hotel.
* Ensure the ideal and most effective utilisation of the function spaces.
* Carry out site inspections with potential wedding & social event clients in coordination with the Sales department.
* Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards.
* Prepare all typed materials (proposals, contracts, banquet event orders, change forms and all other inter-departmental forms) accurately and thoroughly realising the importance of such in order to ensure anticipated results.
* Assume responsibility for all final preparations prior to the event and on the day of the event to ensure client satisfaction in line with the details of the planning process.
* Conduct Exit Interviews with important customer after their event.
* Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
REQUIREMENTS
* Diploma in hospitality, business or related discipline
* Strong computer skills, including Microsoft Office Suite
* Experience in coordination & execution of Weddings & Social events
* Has excellent written and spoken communication skills
* Able to multi-task and work independently in a dynamic environment with good problem solving and decision-making skills.
* Possesses professional disposition with excellent interpersonal skills
* Ability to maintain highest standards of confidentiality, professionalism, ethics, grooming and attitude.
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