Customer Solutions Advisor
* Location: Cannock
* Job Type: Full-time
* Salary £27,000 - £29,000 p/a
* Working hours 9.00 - 5.30
Join a leading logistics and supply chain organisation as a Customer Solutions Advisor and elevate your career in customer service. This role is perfect for someone who is passionate about delivering exceptional customer service and thrives in a dynamic, collaborative environment.
Day-to-day of the role:
* Manage customer bookings using internal systems and online portals.
* Handle both inbound and outbound communications with UK and European clients.
* Resolve customer queries promptly and escalate issues when necessary.
* Collaborate effectively with import/export, domestic, and warehouse teams to ensure seamless service delivery.
* Support sales efforts through effective prospecting and customer onboarding.
* Participate in ongoing training to stay current with compliance and operational procedures.
* Contribute to process improvements and the overall success of the team.
Required Skills & Qualifications:
1. Strong communication and interpersonal skills.
2. Excellent time management and attention to detail.
3. Proficiency in Microsoft Excel and other IT systems.
4. Analytical mindset with a proactive approach to problem-solving.
5. Previous experi...