Are you passionate about building strong relationships and delivering outstanding client service? We are seeking a Claims Client Relationship Manager to join our Real Estate practice. In this fast-paced role, you will manage a portfolio of accounts, working closely with brokers, clients, Chubb colleagues, and third-party partners to ensure the highest standards of claims service. You will play a key role in supporting business growth, from the initial quoting stage through to contract renewal, and will help shape our strategy and processes as our business evolves.
Key Responsibilities:
1. Collaborate with internal and external stakeholders to deliver exceptional claims customer relationship management, including resolving queries, managing escalations, and reporting.
2. Serve as the primary contact for local claim service issues within the Real Estate portfolio, working closely with underwriting and claims teams and escalating as needed.
3. Maintain a comprehensive register of all accounts and coordinate with vendor teams to ensure service instructions are up to date for all parties.
4. Proactively problem-solve and coordinate activities to address claims service issues, supporting the business in resolving queries efficiently.
5. Build and maintain regular contact with designated brokers, championing Chubb’s claims service proposition.
6. Participate in new business pitches, complete tender documentation, and attend claims review meetings for existing client accounts.
7. Monitor and review internal and external processes to ensure they remain fit for purpose as the business grows and evolves.
8. Experience in Real Estate insurance and a strong background in the insurance industry, particularly within claims environments.
9. Demonstrated relationship management skills, with the ability to work effectively with a wide range of stakeholders.
10. Experience with multi-national programmes and a strategic mindset to adapt and improve procedures.
11. Excellent problem-solving, teamwork, and time management skills.
12. Ability to thrive in a fast-paced environment and manage competing priorities.
13. Graduate level or equivalent professional/academic qualifications.