Volunteer Team Office Administrator - Transport & Logistics Location: Heart of Kent Hospice Commitment: 1 day per week, 9:00am – 12:00pm (ideally Mondays) Reporting to: Transport & Logistics Manager About the role Heart of Kent Hospice is looking for a friendly, organised and reliable Volunteer Team Office Administrator to support our Transport & Logistics Manager. This role plays a vital part in ensuring the smooth day‑to‑day running of our transport and logistics operations, which help us deliver care and support to patients, families and the wider community. If you enjoy administration, communicating with a wide range of people, and being part of a caring team, this could be a rewarding volunteering opportunity for you. What you’ll be doing Managing the Transport & Logistics departmental inbox, monitoring and responding to emails in a professional and timely manner Maintaining clear and well‑organised email filing systems Flagging urgent issues such as vehicle breakdowns, staffing gaps or delayed deliveries Drafting and sending professional email responses on behalf of the department Acting as the first point of contact for incoming calls, providing a courteous and efficient service Answering and returning calls promptly and escalating urgent messages without delay Prioritising requests such as donor offers and transport bookings and allocating actions appropriately Supporting general administration, including monitoring daily transport activities, deliveries, collections and vehicle movements Coordinating vehicle usage and rotas for retail collections, deliveries, waste runs and internal logistics Maintaining accurate records for vehicle servicing, MOTs, insurance, tax and other compliance checks Ensuring staffing rotas are kept up to date What we’re looking for Essential: Some experience or an interest in transport, logistics and/or the retail environment Excellent communication and customer service skills A friendly, flexible “people person” who enjoys working as part of a team Strong IT skills, including Outlook, Excel and Microsoft Teams Good organisational skills with the ability to prioritise tasks effectively An understanding of health, safety and security requirements A commitment to promoting the values, ethos and work of the Hospice Desirable: Previous voluntary sector experience Experience in a similar administrative role Our values Our volunteers are expected to uphold the Hospice’s values and behaviours, including: Compassion and respect for others Integrity and professionalism Teamwork and collaboration A positive, caring approach aligned with our culture behaviours: I Care, I Learn, I Own, I Improve Why volunteer with us? Make a meaningful contribution to your local community Gain valuable experience in administration and logistics Be part of a supportive and welcoming hospice team Help ensure our vital transport services run smoothly If you’re organised, approachable and keen to support an important cause, we’d love to hear from you. We are proud to be a Forces Family Friendly employer and hold the Bronze Award within the Armed Forces Covenant Employer Recognition Scheme. We warmly welcome applications from ex‑Armed Forces personnel, reservists, veterans, and military spouses or partners. We are committed to promoting equality, diversity, and inclusive practice across both employment and patient care. As a Disability Confident Leader, we encourage applications from people living with disabilities and are dedicated to providing reasonable adjustments to support colleagues to thrive in their roles.