Overview
Vantive is a vital organ therapy company focused on extending lives and expanding possibilities for patients and care teams. We are based in Northampton, England, United Kingdom, and operate globally in kidney care and vital organ therapies with a focus on digital solutions and services to improve patient care and therapy administration.
Summary: We are looking for a Customer Service Coordinator to join our high-performing team in Northampton on a full-time, permanent basis. You will be the first point of contact for our home patients as part of the Customer Services team.
The role will be working on rotating shifts: Monday to Friday 08:00-16:00, Monday to Thursday 10:00-18:00, and Friday 09:00-17:00.
Responsibilities
* To manage the processing of customer orders for home patients
* To manage customer queries and complaints, ensuring a win-win solution for the company and the customer
* To create lateral relationships with other departments to support product distribution
* To enhance the reputation of customer services and positively promote the image of the company
* To contribute to the evolution of the department by providing feedback and taking action to improve
* To positively contribute to the delivery of service excellence to customers and patients
Qualifications
* GCSE level standard
* Organized
* Ability to prioritize workload in a very busy environment
* Tenacious
* Strong decision-making skills
* Strong attention to detail/accuracy
* Good team player
* Professional telephone manner
* Proactive and reactive nature
* Siebel experience preferred
* Flawless customer service skills
* Can-do attitude, willing and positive manner
Additional information
* Reasonable Accommodation: Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If you need an accommodation for any part of the application or interview process, please click the link and provide your contact information. Form Link
* Recruitment Fraud Notice: Vantive has discovered incidents of employment scams posing as Vantive employees or recruiters. Review the Recruitment Fraud Notice to learn how to protect yourself.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Medical Equipment Manufacturing
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