IT Change Manager Location: Cheltenham, Gloucestershire (hybrid working) As the IT Change Manager, you will build and operate a global ITIL-aligned Change Management process, ensuring it is fit for purpose, measurable, and consistently followed across regions. You will lead the Change Advisory Board (CAB), manage KPIs, oversee governance, and act as the Change Authority for a large, dispersed organisation. Key Responsibilities Change Governance & Delivery: Design, own, and deliver a global ITIL-based Change Management process. Lead and chair regular Change Advisory Board (CAB) meetings, including emergency CABs. Establish, monitor, and report on KPIs and metrics to track process effectiveness. Continuous Improvement & Efficiency: Drive process maturity, efficiency, and effectiveness through continuous improvement. Promote standard change requests and automation where appropriate. Conduct detailed change reviews to capture lessons learned and track corrective actions. Operational & Cross-Functional Integration: Ensure seamless integration with Incident, Problem, and other ITIL processes. Collaborate with global IT leaders and process owners to ensure alignment and adoption. Work with third-party partners to ensure all external changes are logged and reviewed. Governance, Compliance & Training: Provide process documentation, training, and guidance to ensure global compliance. Support governance and audit activities by maintaining accurate, high-quality records. Lead initiatives across multiple regions and functions, managing complex stakeholder groups. Experience & Qualifications: Demonstrable experience developing and leading ITIL Change Management processes. Experience acting as Change Authority for a large-scale organisation (10,000 employees). Proven track record driving process conformity and ensuring compliance. Strong communication skills with experience preparing reports, metrics, and presentations. Experience managing complex, multi-region stakeholders and leading cross-functional initiatives. Familiarity with Incident and Problem Management and their integration with Change. Experience delivering continual improvement initiatives and conducting formal change reviews. Experience providing documentation, training, and consultation on Change Management processes. Skills & Competencies: ITIL Intermediate qualification (or equivalent) desired. Strong ability to self-organise and proactively drive tasks to completion. Confident in constructively challenging stakeholders when needed. Excellent written and verbal communication skills; able to simplify technical topics. Strong analytical skills to assess change impact and resolve Change-related issues. Ability to manage global processes and support others in meeting deadlines. Ability to work collaboratively, fostering alignment across teams and time zones. Proficiency in Change Management tools and software. Strong problem-solving skills, risk assessment capability, and customer service orientation. Innovative mindset, able to introduce new Change Management practices and strategies. Spirax Group is a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies. Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones! Our Purpose, supported by our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included. Benefits You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days’ paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts’ portal. We also offer a range of additional support and benefits through our Everyone is Included Group Inclusion Plan, detailed below. Everyone is Included at Spirax Group We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique. We want everyone to be able to make their difference here, so we will always consider requests for flexible working. We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include gender-neutral parental leave, 15 days of extra paid caregiver leave, paid time off and support for anyone experiencing pregnancy loss or domestic abuse, menopause-friendly workplace principles and more. Learn more at www.spiraxgroup.com/en/life-at-spirax/our-inclusive-group/our-inclusion-commitments. We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.