Customer Service Associate (12 month contract) Posting Start Date: 11/18/25 Job Description: Job Overview Joining TE Connectivity's Customer Service Teams offers a unique opportunity to be at the forefront of customer interaction and support. Your main tasks: To interface on a day-to-day basis with inbound customer requests, redirecting as required these are by email or phone. Process request for quotations and proactively provide communication to customers Quote / order processing within the company ERP systems Carry out contract reviews on quotes & orders Progress / expedite orders as requested Process customer returns and cancelations Investigate credit and debit requests and queries to issue credit/debit as necessary Participate in team meetings to discuss OTD, backlog and other general support issues Assist with data collection and entry for reporting purposes Working with external services to give a full customer service experience (Legal/Compliance etc) Follow TE policy and procedure and identify improvements Support external sales team with queries Ensure documentation meet the legal requirements Proactive customer communication Basic knowledge or all product and where it's made to support the customer with the best experience Complete regular training in Safety, Product, Process, etc Any other duties required by the business Your ideal background: Educated GCSE grade C and above including Maths and English 5-7 years of experience in a comparable industrial Customer Service / Sales environment Excellent interpersonal skills An excellent telephone manner Good understanding of Word, Excel and Outlook Be flexible and able to work under pressure to tight deadlines Ability to communicate with customers and people at all levels of the organisation Able to work from own initiative but also instrumentally as part of a team Have an organized / methodical way of working with a keen eye for attention to detail Demonstrate experience of handling customers and working in a highly customer orientated environment Working knowledge of ERP systems Exposure to Defence and Oil & Gas industry desirable but not essential Competencies Values: Integrity, Accountability, Inclusion, Innovation, Teamwork Job Locations: GREAT YARMOUTH, Norfolk TN38 9RF United Kingdom Travel Required: None Requisition ID: 143745 Workplace Type: External Careers Page: Customer Service TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.