Social network you want to login/join with:
Are you an exceptional leader with a passion for customer service and the motor trade, do you thrive in fast-paced environments and know how to bring out the best in a team? Looking for an experienced Call Centre Manager to lead a Contact Centre.
General responsibilities:
* Mentor and Drive Call Centre team to deliver outstanding customer care across all touch points.
* Manage and convert a high volume of inbound and outbound enquiries into appointments for the showrooms and direct sales.
* Ensure compliance with all necessary regulations, including FCA policies are managed effectively.
* Regularly review performance through 1 to 1’s with the Team.
To be considered you must have:
* Proven experience in a Call Centre Management or similar leadership role.
* FCA accreditation
* manage performance-related issues and HR tasks (rotas, holidays, commissions).
* Strong organisational and time management, coaching customer service and sales.
* A proactive, professional, and customer-focused.
#J-18808-Ljbffr