Job Title: Receptionist
Location: Near Stratford Station
Salary: £30,576 per year
Contract Type: Full-time
Working Hours: 40 hours per week
Working Days: Monday to Friday
Shift Pattern: 8:00am–5:00pm or 8:30am–5:30pm
Holiday Entitlement: 28 days including bank holidays
About the Role
As a Receptionist at The Turing Building, you will be pivotal in creating a warm and professional first impression for every visitor. You will deliver best-in-class guest experiences, support daily operations, and ensure our reception and lounge areas remain immaculate. This role requires excellent interpersonal skills, a passion for hospitality, and the ability to anticipate and respond to guests’ needs with efficiency and discretion.
Key Responsibilities
* Greet and host all guests in line with Bennett Hay service standards, ensuring every visitor feels welcome and valued
* Consistently remember and refer to regular guests by name, maintaining an encyclopaedia of guest preferences
* Manage guest sign-in, issue visitor passes, and coordinate with hosts to announce arrivals
* Assist with meeting room bookings and preparation, including room dressing and setup
* Be an expert on the building, amenities, and surrounding Stratford Cross area to guide and assist guests
* Manage the building app and guest management systems to ensure accurate records and smooth communication
* Support security procedures, issue temporary passes, and liaise with the security team as needed
* Ensure reception, lounge, and shared areas are clean, tidy, and professionally presented throughout the day
* Report operational, safety, or maintenance issues promptly through the appropriate channels
* Assist with occasional out-of-hours events and provide flexible support to colleagues when required
What We’re Looking For
* Previous experience in a high-end hospitality, front-of-house, or reception environment
* Excellent verbal communication and interpersonal skills with a friendly, professional manner
* Strong organisational abilities and attention to detail
* Confident using IT systems, guest management platforms, and Microsoft Office
* Proactive problem-solving skills and a can-do attitude
* A polished personal presentation and commitment to upholding company standards
* Knowledge of Stratford and local amenities is desirable
Benefits
* 28 days holiday including bank holidays
* Pension scheme
* Uniform provided
* Access to training and development opportunities
* Employee assistance programme
* A supportive and inclusive working environment
Start Date: To be confirmed
Please do not call our Head Office for vacancy-related questions, as our HR Recruitment team is not always on site and prefer emails.
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