Job Description
We’re looking for a proactive, people‑focused Facilities Manager who loves keeping things running smoothly and takes pride in creating a premium shopping experience. If you thrive on variety and enjoy being at the heart of a busy retail destination, this role will suit you perfectly.
What You’ll Do:
Reporting to the Centre General Manager, you’ll lead daily facilities operations by ensuring the centre stays safe, clean and efficient, resolving issues quickly with a customer‑first mindset. You’ll manage budgets wisely, keeping service charge spend on track and delivering great value for our brand partners. You’ll also deliver CAPEX projects from planning through to completion, making sure everything is on time, on spec and within budget.
You will oversee key contracts such as cleaning, security and landscaping, maintaining consistently high standards across the centre. You’ll champion safety and risk by supporting fire training, drills, first‑aid coordination and regulatory compliance. You’ll build strong tenant relationships to ensure smooth store openings, exits and refurbishments. You’ll also drive sustainability through utility management and environmental initiatives, and you’ll take part in the duty management rota, including evenings and weekends.
For a detailed description of the responsibilities, see the job description
Qualifications
* Proven experience in property or facilities management within a customer‑facing environment — retail or hospitality preferred.
* Relevant legislative knowledge and qualifications, including health & safety, fire safety and security.
* Strong understanding of risk management, security procedures and environmental/sustainability practices.
* Excellent communication skills and confidence working with budgets and numbers.
* Solid MS Office capability (Word, Excel, Outlook, PowerPoint).
* Fluent English; additional European languages are an advantage.
Additional Information
* Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 25%.
* Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing.
* Volunteering Days: Benefit from 2 paid volunteering days per year.
* Exclusive Discounts: Access special discounts at our Designer Outlets.
* Flexible Working: Hybrid working options where possible to accommodate your needs.
* International Exposure: Work with colleagues across eight countries within a global organization.
* Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available. Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities.
* Values-Based Culture: Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference.
* Positive Work Environment: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey.
At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible.
Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future.
McArthurGlen is committed to the equity of all qualified individuals. In keeping with our dedication, we will take the steps to assure that anyone with disabilities is provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process and/or to receive all other benefits and privileges of employment, please contact Recruitment@mcarthurglen.com