As an Account Manager, you are the face of Hilti and the very foundation of our direct sales model. This role involves having meaningful interactions with customers and taking a consultative approach to support them in improving productivity, safety, and sustainability.
WHAT'S THE ROLE?
As an Account Manager, you are the face of Hilti and the very foundation of our direct sales model. This role is all about having meaningful interactions with customers and taking a consultative approach to support them in improving productivity, safety, and sustainability.
WHO IS HILTI?
Hilti is where innovation is improving productivity, safety, and sustainability in the global construction industry, and beyond. Our strong customer relationships create products and solutions that are Making Construction Better. Our passionate and inclusive global team of 34,000 employees across more than 120 countries explores possibilities, leverages their potential, owns their personal development, and grows lasting careers. Hilti Great Britain has been recognized as a top employer for nearly two decades and is currently ranked among the UK’s Top 20 Best Workplaces by the Great Place to Work Institute.
WHAT DOES THE ROLE INVOLVE?
In your role as an Account Manager, no day will be the same, but your activities will include:
1. Visiting sites and customers in the field, asking open questions to understand their needs, and listening to tailor solutions.
2. Demonstrating our innovative products and state-of-the-art software to customers on-site.
3. Further developing ‘focus’ customers by building relationships and uncovering new business leads.
4. Managing your sales area operationally, organizationally, and strategically, utilizing our top-in-class CRM system, Salesforce.
WHAT DO WE OFFER?
At Hilti, we foster a passionate, inclusive global team and a caring, performance-driven culture. You will be part of something special—a place to grow, supported by colleagues, with results recognized and rewarded. Our offerings include:
* Extensive onboarding & training, along with company-wide events in Manchester.
* Incentives for top performers, such as trips to New York City, Milan, and Miami.
* A minimum 10% salary increase after two consecutive years of high performance through our Star Development Programme.
* 33.5 days’ holiday (including Bank Holidays), with options to buy additional days.
* Private healthcare, life insurance, and wellbeing support.
* 6% pension contribution.
* Company vehicle and fuel/charging card.
* Company laptop and mobile phone.
* £2,000 reward for referring a successful candidate.
WHAT YOU NEED IS:
While many qualities contribute to success as an Account Manager, the following skills and experience are a good starting point:
* Customer-facing or sales experience in any industry.
* A solution-oriented approach to uncover customer pain points and needs.
* Alignment with our values—commitment, teamwork, courage, and integrity.
* Resilience and adaptability to engage with all customer levels, from site operators to managing directors.
* Motivation and drive to succeed and overcome challenges.
* Curiosity to learn, develop, and grow.
* Excellent organizational skills to manage time and priorities independently.
* Essential: Full manual UK driving license to visit customers on-site five days a week; please disclose any points and expiry dates on your license.
WHO SHOULD APPLY?
We welcome applicants from diverse backgrounds. Some of our best account managers joined with no prior experience in sales or construction. Success at Hilti depends on teamwork and ability, regardless of background. Please apply for only one role, as the team will assign you where your skills fit best.
Click the 'Apply Now' button to upload your CV and answer a few short questions—this process takes about 90 seconds.
**SALES ONLY**
If shortlisted, you will complete a fun online assessment and a short pre-recorded video interview. Please check your junk mail for these communications.
For application support, contact [emailprotected].
The recruitment process involves three stages: an initial interview with a Regional Manager, a day-in-the-life 'field ride', and a final interview with a Sales Director. Travel expenses will be covered for in-person meetings.
If no suitable role is available currently, your details will be kept in our talent pool for future opportunities, and we will stay in touch.
Hilti is an equal opportunity employer that values contributions from all team members regardless of sex, gender identity/expression, race, ethnicity, sexual orientation, disability, age, religion, or family status.
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