Overview
We are recruiting for a Senior Customer Service Advisor to join our friendly branch in Long Eaton. This is a full time role working Monday-Friday 7:30-17:00, with the requirement of working every other Saturday, from 08:00-12:00.
What You'll Be Doing
* Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values
* Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
* Use our in-house systems to process customer orders and payments, organise delivery times, update customer accounts and keep customers updated throughout their journey
* Keep the branch looking clean and tidy, to make a great first impression on our customers
* Maintain stock levels, carrying out regular stock counts
* Work with colleagues to suggest opportunities for improvement
Enthusiasm - Positivity and unyielding passion for the merchant world.
Decency - Honesty, integrity, and mutual respect
Team Spirit - A genuine desire to help others, working collaboratively and achieving results together.
Pride - Dedication in producing top-notch results.
At Jewson, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we're a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you're looking for a place where your ideas are not just welcomed but celebrated, you've found your home!
Benefits
* Competitive Basic Salary
* Performance Related Bonus
* 34 days holiday per year
* Retirement Savings Plan (Pension) - with Legal & General
* Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
* Work Perks - A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
* Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
* Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
* Refer a Friend scheme
* Wellbeing Centre via Work Perks
Why Choose Us?
Quality - We're unwavering in our commitment to providing outstanding products and service that exceed our customers' expectations.
Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel. We listen and learn - we know we haven't always got all the answers - listening and learning with you is what helps provide the best service to our customers.
Professional Development - We are invested in your success! You have a real chance to progress- the only limits are your own. Explore our apprenticeships, training, and mentoring programs designed to elevate your career.
Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks!
Work-Life Balance - We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm
What’s Next
If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process. Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can't wait to hear from you!
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