Salary: £27,000 - 33,000 per year Requirements: At least 2 years experience in an IT Service Desk or IT Support environment Proactive, customer-focused mindset Strong communication skills Experience with Windows 11 support Competence in Office 365 / Microsoft 365 administration Knowledge of Active Directory / Entra access management Proficiency in Microsoft Exchange / email troubleshooting Experience with Service Desk / ticketing systems Familiarity with remote support tools Skills in printer setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) Nice to have: Microsoft Dynamics support experience Nice to have: Experience with telephony systems (Mitel, Avaya or similar) Nice to have: ITIL knowledge or certification Responsibilities: Provide 1st and 2nd line support to users across the organisation Resolve a wide range of technical issues Manage support tickets efficiently Collaborate closely with other IT teams and third-party suppliers Ensure a high level of service is delivered to the business Participate in projects alongside day-to-day support activities Technologies: Active Directory Support ITIL Microsoft 365 Network Office 365 Windows More: We are a well-established UK organisation currently undergoing a major digital transformation programme, and we are looking for an IT Support Analyst to join our internal IT team on an 18-month fixed-term contract. The role offers hybrid working, requiring attendance at our headquarters in Winchester 2-3 days per week. This position provides exposure to new systems and platforms in a fast-paced support environment, allowing you to gain valuable experience in a modernising IT landscape. last updated 6 week of 2026