Job Description
Customer Service and Operations Assistant
* Annual Salary: Up to £32,000 (depending on qualifications and experience)
* Location: Watford
* Job Type: Full-time, Mon-Fri, 9am – 5pm
We are seeking a proactive and detail-oriented Customer Service and Operations Assistant to join our client’s team. This role is ideal for someone with relevant industry experience, preferably with a background in working with well-known retailers such as Next, Debenhams, JD Sports, or similar. The successful candidate will be a self-starter, capable of managing their own workload in a fast-paced environment.
Day-to-day of the role:
* Follow up and track customer Purchase Orders (POs) and ensure timely processing.
* Send POs to factories and sales order confirmations (SOCs) to customers.
* Communicate and resolve any queries on orders with customers and factories.
* Upload styles, sales orders (SOs), and POs in the ERP system and continue to maintain.
* Perform housekeeping tasks in the ERP system to ensure accurate and up-to-date data.
* Coordinate with logistics teams to ensure timely shipments and deliveries.
* Monitor delivery schedules and update customers on any delays or issues.
* Provide barcodes and packing and shipping instructions to factories.
* Process stock into inventory, allocate orders, raise picking tickets and invoices.
* Send weekly order books to the customers and chase them for booking.
* Provide customers with requested data.
* Process customer booking forms and communicate delivery schedule with warehouses.
* Access and maintain customer database and portals where appropriate.
* Advise customers on order status, delivery delays, and any related issues.
* Address queries from credit control and finance departments.
* Ensure accurate and efficient reporting throughout each sales season.
* Work with factories and shipping departments on salesman samples.
* Support the Operations team and sales team with ad-hoc tasks related to sales and purchase orders.
* Assist with any additional tasks related to customer order management, sales support, and internal operations.
Required Skills & Qualifications:
* 2-3 years of relevant industry experience, preferably with known retailers like Next, Debenhams, JD Sports. Etc
* Highly competent IT skills - Outlook, Excel, Word, PowerPoint.
* Ability to quickly learn and use the company ERP system.
* Excellent attention to detail and strong time management and communication skills.
* Proactive work ethic, self-motivated, and solution oriented.
* Willingness to learn and adapt to changing market conditions.
Benefits:
* Competitive salary package.
* Opportunities for professional growth and development.
* Dynamic and supportive work environment.
To apply for the Customer Service and Operations Assistant position, please submit your CV.