Join Us as a Governance & Compliance Lead!
Are you a detail-driven compliance professional with a passion for governance and customer outcomes? We’re on the lookout for a Governance & Compliance Lead to champion consumer duty compliance in our dynamic Consumer Roadside division. Your mission? Ensure that all our operations, products, and services not only meet FCA standards but also deliver fair value to our customers.
In this pivotal role, you’ll be at the forefront of our regulatory compliance efforts, driving Consumer Duty initiatives and embedding robust governance frameworks. Collaborate with senior stakeholders across the organization to ensure our insurance products, pricing decisions, and customer journeys align with regulatory expectations and deliver exceptional outcomes.
This is a hybrid role, allowing you to work 2 days a week from our Bradley Stoke office and 3 days a week from the comfort of your home.
Why Join Us?
As a Governance & Compliance Lead at RAC, you’ll enjoy benefits that truly go the extra mile:
* Earnings That Motivate: Enjoy a competitive salary plus automatic enrolment in our ‘Owning It Together’ Colleague Share Scheme, giving you a stake in RAC’s future success.
* Tools to Drive Your Future: Start with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months for serious tax savings.
* Time Off That Matters: Benefit from 25 days of annual leave, plus bank holidays. We support work-life balance with paid family leave, flexible schedules, and resources to help you navigate personal commitments.
* Financial Security & Perks: Enjoy a pension scheme with up to 6.5% matched contributions and life assurance cover up to 4x salary (10x optional with flex benefits) to support your long-term goals.
* Wellbeing That Works for You: Access our 24/7 confidential support service for you and your household members aged 16+, providing reassurance whenever you need it.
* Extras That Make a Difference: Join Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech, and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success.
Your Responsibilities
In this role, you will:
* Lead and manage governance approval forums: chair meetings, document minutes, challenge proposals, and ensure follow-up actions are completed.
* Drive first-line compliance with Consumer Duty, supporting both BAU activities and project-based initiatives.
* Collaborate with cross-functional teams to embed a culture of accountability and transparency.
* Conduct post-implementation reviews to assess customer outcomes and business impact.
* Support the development of training and awareness materials to promote understanding of compliance standards.
* Maintain accurate records and evidence of governance decisions and outcomes.
What You’ll Need
To thrive in this role, you should have:
* Financial Services Experience: A proven background in governance, compliance, or risk roles.
* Consumer Duty Knowledge: A clear understanding of the FCA’s expectations and practical implementation.
* Insurance Insight: Familiarity with personal lines products and trading models.
* Stakeholder Savvy: Strong communication skills to influence and collaborate across teams.
* Detail-Oriented & Agile: Highly organized, proactive, and comfortable working at pace.
We’re Orange Heroes
At the RAC, we never stand still. With a legacy of over 125 years, our relentless drive for improvement has earned the trust of over 12.5 million members. We’re on a mission to be the UK’s number one motoring services provider.
This commitment to excellence is reflected not just in our services but also in our workplace culture. With a 4.5-star rating on Glassdoor, our colleagues recognize the RAC as a place where ambition, support, and authenticity come together.
We believe in progress powered by people. As an equal opportunities employer, we welcome every background, champion every voice, and support your growth every step of the way. At the RAC, your individuality fuels innovation, and we invite you to bring your full self to work.