Role Purpose The External Contracts Manager is responsible for the specification, procurement, management and delivery of a variety of externally led contracts under the Group’s Planned Works programmes. Responsibilities Carry out inspections to ensure all works are delivered in accordance with agreed specification and quality standards ensuring compliance with Health & Safety legislation and group policies and procedures. Undertake and document regular meetings with contractors, suppliers and consultants. Address any issues of performance implementing strategies for improvement where required. Deal with issues of conflict and ensure proper performance of the contract. Ensure excellent standards of customer care are applied to each contract. Deal with all relevant customer queries or complaints in a sympathetic, pragmatic and prompt manner as per agreed policies and procedures. Engage with other areas of the business in a ‘one team’ approach, sharing knowledge and expertise in support of developing improvements and changes. To undertake any other duties commensurate with the position Ensure work packages to be tendered are comprehensive in terms of scope, specification and quality standards to deliver value for money. Utilise available information and experience to identify alternative or best practice approach in assessing requirements. Instigate tendering or framework principles to procure suitable contractors in t...