This range is provided by Xpertise Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Xpertise Recruitment
Senior Recruitment Specialist at Xpertise Recruitment Ltd
IT Service Operations Manager
Birmingham (1-2 days per week in the office)
65-70k plus performance related bonus (up to 15%)
*Background required in Internal Service Delivery, Major Incident Management, Strong Team Management and Change Management
* Direct management of 1st and 2nd Line Support - including resource management, continual development and monitoring of service levels, and maintaining key performance indicators for the Service Delivery function.
* Incident Management – strong aptitude and track record in managing both Standard and Major Incidents to a successful conclusion, including communication management, Root Cause Analysis Reporting and ensuring actions are take to prevent reoccurrence.
* Leadership and Coaching - through appropriate leadership techniques, providing employee feedback through performance management practices, ensuring employee skill and continual development.
* Monitoring and Reporting - measuring effectiveness(customer satisfaction, colleague productivity, opportunities for automation) of the IT Services delivered though the ITSM Toolset (Ivanti Neurons).
* Vendor Management - Collaborate with third-party vendors to ensure service level agreements (SLAs) are met, and that systems are pro-actively managed.
* Monitor and manage IT Expenditure - ensuring Financial targets are met. Spot opportunities for cost saving and act upon them. Identify and manage any changes which could impact Service Operations costs.
* Change Management – lead the business through IT change, aligning all Changes with organisational objectives, and promoting a culture of continuous improvement.
* Documentation - Maintain comprehensive documentation of processes, and procedures to ensure knowledge transfer and continuity of service.
* Asset Management – including Joiners, Movers, Leavers, Client Hardware & Software Process Management, Software Licensing Controls and auditing for compliance aligned to the Group Requirements.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting, IT System Operations and Maintenance, and IT System Training and Support
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