Job Description
About Servaada, a Wipro company:
Servaada is Wipro's UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider.
About the Role:
Financial Advisers trust us with their clients, so ensuring we provide an incredible level of customer service is key.
As a Customer Service Executive, you will take ownership and process requests received from our Advisers in a timely manner, providing the support they need. This may include making outbound calls and working with other teams to manage any queries through to resolution.
And don’t worry, we will provide full training, so you will be up to speed in no time.
The role is a fixed-term contract for 12 months, providing an excellent opportunity to gain significant experience and make a meaningful impact within a dynamic team.
Skills, Qualifications and Experience:
Essential:
1. Have experience of providing great customer service. If you have experience of working in finance or a contact centre before, even better (although not essential)
2. Understanding of the Consumer Duty Principles and Vulnerable Customer regulations...