Providing a professional and class leading front line interface for both our personal and business customers requiring developer related services. This will include:
Responsibilities
- Answering customer queries on Waste and Clean water connections
- Providing the initial customer interface via the various channels (telephone, internet & post) using corporate systems
- Processing connection applications for water & sewerage services, including instigating, tracking and closing‑out the relevant job in line with our commitments to the customer
- Liaising with Land Agents/Minor Works/Operational staff
- Providing standard documentation and application packs to our customers
- Undertaking Drainage & Water searches for property conveyance purposes
- Ensuring the relevant charges for our services are captured and quoted correctly
- Support administrative services to the wider team
- Undertaking any other duties as required to meet the needs of the business
Qualifications
- Educated to minimum GCSE or A Level preferable
- At least 2 years' experience and a proven track record in a customer facing environment
- Enthusiastic about putting our customers first every day
- Excellent communication skills
- Excellent IT skills (MS Office, SAP)
Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. Applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities.
As well as a market competitive salary, 34 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:
Benefits
- Variable pay schemes (your salary will always stay the same, but depending on the performance of the company you could receive a yearly bonus)
- Enhanced employer pension contributions – up to 11% employer contributions
- Enhanced family friendly policies
- Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
- Reduction on gym memberships and high street shopping
- Cycle to work scheme
- Car‑leasing scheme
- Health CashBack scheme
- An employee assistance programme for employees and their immediate family
