Mpeople Recruitment are recruiting for an experienced Customer Service Co-ordinator to join a reputable business based in Denton. Role:Customer Service Co-Ordinator Location:Denton Salary:upto £24,570 Hours Monday – Fri 8am – 4pm Hybrid after training Experience working in a customer service environment is essential, as well as a good telephone manner and good IT skills. A positive, can-do attitude and a willingness to develop themselves is most critical to success. Responsibilities: General * Participate in daily catch-up calls, detailing daily priorities, asking for support where needed and escalating where required to ensure you complete all issues within timescales * Ensure that calls, live chats, and e-mails queries are answered promptly in line with department KPI’s * Take ownership of customer and supplier queries and deliver resolutions as quickly as possible, keeping them informed at all times * Complete call campaigns for roll outs, redeployments, and projects in line with the set brief provided Customer Service * Ensure all cases are being logged promptly on the CRM and the information entered is correct, comprehensive, correct grammar and followed up until the case is resolved within KPIs * Escalate issues to the Supervisor/Manager and apply the guidance and support offered to ensure the complaint is dealt with professionally and promptly, involving Account Managers when advised * Contact customers regarding non delivery/out of stock to ensure they are informed promptly, and any issues addressed in line with process Operations * Adhere to the Product Additions process, ensuring the information is entered correctly on the product addition sheet, and appropriate level of approval is confirmed * Timely execution of operations admin tasks such as site set up and allocation instructions, closures notices, standing order set up, and compliance checks * Adhere to change of supplier process, ensuring all information is collated and that pre requisites are met so requests can be executed to ensure the best outcome for both clients and suppliers * Liaise with suppliers on allocations requests ensuring all dependencies are considered, pricing is agreed, change approved and change instructions sent * Escalation of any unresponsive or uncooperative suppliers (in-house or live) to Operations Supervisor/ Manager by agreed deadlines Order & Invoicing * Taking orders and amendments over the phone ensuring that the site, postcode, date, and order details are confirmed by reading back to customer * Placing and amending high volumes of orders with a high level of accuracy * Awareness of daily processing tasks and order processing deadlines * Ensure order mailboxes are accessed and cleared down daily, managing any back logs effectively * Keep a track on all invoicing queries, product & price additions requiring external input to ensure information is returned in a timely manner so there are minimal invoicing delays * Processing of EDI transactions in quarantine correctly & in a timely manner, running stalled or ignored order reports for secondary review & sign off by Supervisor/Manager * Liaise with EDI external third parties to ensure confirmation of receipt orders and identification of issues and resolutions * React swiftly to order requests, finding the most suitable option/slot, ensuring all transactions are logged and invoiced so cost is recouped Please note that Mpeople cannot respond to all applicants due to the high volumes of CV's received on a daily basis. Should you not receive a response within 5 working days please accept that on this occasion your application hasn’t been successful. Mpeople wishes you all the best in your job search