Join to apply for the Systems Improvement Officer role at Staffordshire County Council
The role is a fixed term contact to 30 August 2026.
Staffordshire County Council provided pay range
This range is provided by Staffordshire County Council. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Are you as passionate as we are about how we use Quality and Performance to learn, improve and assure our adult social care services? We work across adult social care services. Our main priority is to help operational and senior managers to make best use of our intelligence from data, quality of practice audits, feedback and consultation so that we can identify good practice and areas of improvement that make a real difference to the people we support. We're also supporting our local preparations future CQC inspections and wider support for our new case management system.
As a Service Improvement Officer, you’ll work on a variety of projects that drive quality and performance across adult social care. Your main responsibilities will include:
* Turning insight into action by analysing survey results, audits, and feedback to identify trends and opportunities for improvement.
* Supporting continuous learning by helping teams use performance data and quality findings to enhance practice.
* Developing practical guidance that supports frontline staff and managers in delivering high-quality care.
* Analysing customer feedback including compliments and complaints to understand experiences and inform service improvements.
* Coordinating and reviewing quality audits, ensuring findings lead to meaningful change.
* Engaging with people who use our services through consultation to ensure their voices shape our approach.
* Contributing to CQC assurance preparations
We’re looking for someone who is curious, analytical, and passionate about improving services. You don’t need to tick every box—if you have the right mindset and transferable skills, we’d love to hear from you.
* Curiosity and problem-solving skills – you ask the right questions and dig deeper to understand what’s working and what needs to change.
* Strong analytical ability – you can interpret data and feedback from multiple sources (quantitative and qualitative) and turn it into clear, actionable insights.
* Excellent communication skills – you can present findings in a way that influences decisions and builds understanding.
* Relationship-building skills – you work collaboratively with colleagues across the County Council, partner organisations, and people who use our services.
We're happy to talk flexible working and we'll consider applications on a full or part time basis or on a secondment basis (internal candidates).
Interviews will be held Friday 16 January 2026.
Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.
Seniority level
Associate
Employment type
Temporary
Job function
Other
Industries
Government Administration
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