Overview
Join to apply for the Assistant Manager role at The Body Shop (The).
The Body Shop is committed to generating positive economic, social and environmental impact. We are looking for someone who is not afraid to mix things up and help drive the store and team to deliver retail excellence and strong sales results.
More About The Role
Customer Experience - As an Assistant Store Manager, you will coach the team to achieve exceptional customer service standards in partnership with the store manager. You will oversee the operations and commercial practices of the store, both front and back of house, while maintaining harmony and efficiency on the shop floor. You should help to ensure the development of consumer loyalty and awareness to help build The Body Shop brand.
Delivery - Retail related beauty expertise is highly desirable. You should be able to learn and use internal systems, analyse performance to help manage the stores commercial side, monitor and manage change, and help control and meet sales/performance targets. Strong relationship skills are required to coordinate between customers, the team and the manager. You must have full knowledge of the beauty market, competitors, and a passion for our products.
Teamwork and People Management - Our people are at the heart of everything we do. You should be a team player, capable of assisting the Store Manager and resolving issues quickly. We are looking for flexible and responsible role models who can attract, retain and grow people who reflect the brand.
What We Look For
* Experience working within a customer service and/or beauty environment with both sales and service targets
* Working knowledge of shop operation processes
* Demonstrated success in driving sales by leading and motivating a team
* The ability to solve problems in a timely manner
* Work flexible hours, including holidays, nights and weekends to meet the needs of the business
* Good IT Skills
* Ability to demonstrate outstanding communication and operational skills
* Flexibility to work across Sunday to Saturday is required.
Talent Drivers
Collaborative Skills, Commerciality, Leadership, Personal Conduct, Purpose
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management
* Industries
* Retail
Leeds, England, United Kingdom
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