Cineworld Cheltenham is a 14 Screen cinema in the heart of the Cotswolds. With IMAX, 4DX, Recliner screens and a Starbucks Store, the cinema provides a variety of ways to watch and enjoy movies. The Leadership Team comprises 1 General Manager, 1 Deputy General Manager, 2 Cinema Managers, 1 Starbucks Store Manager, and 4 Team Leaders.
The key focus for a Deputy General Manager at Cineworld Cinemas is to deliver the vision for the Company by ensuring fantastic delivery of the customer journey through the cinema team.
The Deputy General Manager is responsible for delivering the operational running of the cinema on a day-to-day basis, ensuring your management team are developed and equipped to deliver their role.
Responsibilities include, but are not limited to:
1. Deputising for the General Manager.
2. Responsible for all recruitment.
3. Development and management of the cinema team.
4. Utilising effective communication methods to create an environment where high performance can be developed and maximised.
5. Implement, deliver, and achieve the business objectives through your management team.
6. Setting expectations and coaching to ensure that the highest standards of performance are delivered.
7. Delivering high levels of operational excellence, consistently striving to improve the customer experience, ensuring all business policies and procedures are followed to expected business standards.
8. Empowering teams to resolve any customer queries and give support, where required, to resolve high levels of complaints and analyse all revenue opportunities and respond accordingly to ensure they are maximised.
If you have a passion for customer service, the ability to motivate and drive a team’s performance, the flexibility and adaptability to cope in an ever-changing environment, and have the experience to excel in this role, we would love to hear from you.
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