AV Technical Support Apprentice Location - Sheffield Kickstart Your Tech Career with Us Are you passionate about technology, curious about how things work, and ready to launch an exciting career in IT, engineering, or AV tech? We’re on the lookout for an enthusiastic and motivated individual to join our team as an AV Technical Support Apprentice. This is more than just a job — it’s a chance to build your future. As part of the Digital Support Technician (Level 3) apprenticeship, you’ll work toward a recognised qualification while gaining real-world experience in a fast-moving, hands-on environment. You’ll collaborate with our Technical Support, Engineering, and Internal IT teams to help deliver high-quality webcasting services for meaningful life events — from weddings to funerals. Along the way, you’ll get to work with professional-grade equipment, learn the ins and outs of live audio and video production, and gain exposure to the tools and systems used by AV and IT professionals every day. By the end of your apprenticeship, you’ll have a solid foundation for a career in IT support, AV engineering, or technical operations — and you’ll have spent time in each of these areas to help find the path that’s right for you. What You'll Learn and Do Provide day-to-day technical support across media and IT systems Monitor and manage live webcast streams, ensuring smooth delivery and high-quality service Assist in setting up and operating audio and video equipment Troubleshoot technical issues and escalate where necessary Support internal users with IT and media-related queries Collaborate with engineering and tech teams to maintain system performance Gain experience with professional-grade audio mixing tools and broadcast technologies Complete structured learning as part of the Level 3 Digital Support Technician apprenticeship Who We're Looking For You don’t need prior experience — just enthusiasm, reliability, and a willingness to learn. Have a keen interest in music, audio, video, or technology Are looking to change careers and build a future in tech or engineering Enjoy problem-solving and learning how things work Want to make a meaningful impact through your work Are interested in developing real-world skills with industry tools and systems Are a great communicator and team player What We Offer A structured apprenticeship pathway with fully funded training Real-world experience in live broadcasting and media technology Support from experienced technical and engineering professionals Hands-on training in a friendly and collaborative environment A chance to be part of a meaningful service helping families and communities Career progression opportunities after completing the apprenticeship We offer a range of benefits including Competitive Salary Hybrid/Remote Work Options Flexible Working Hours Career Growth Opportunities Learning & Development Generous Paid Time Off Parental Leave Tech & Equipment Provided Free Tea, Coffee & Fruit Company Events & Team Building Job Types: Full-time, Apprenticeship Pay: £7.55-£12.21 per hour Benefits: Additional leave Bereavement leave Casual dress Company pension Enhanced maternity leave Free flu jabs Free parking Health & wellbeing programme Sick pay Schedule: Monday to Friday Work Location: In person