Wellbeing Officer
Location: Newcastle Campus
Position Type: Permanent, Full-Time
Working Hours: 37.5 hours per week
Working Pattern: Monday to Friday
Reports To: Student Wellbeing Lead
Company Description
UK Management College (UKMC) is a growing higher education provider offering a range of business-focused and professional programmes. Our focus is on delivering practical, career-driven education that prepares students for real opportunities in industry. We work with experienced academics, established professionals, and industry partners to ensure our courses remain relevant, supportive, and high-quality.
Purpose of the Role
To support the delivery of the College’s wellbeing and
inclusion strategy by coordinating, maintaining, and monitoring the Temporary
Learning Agreement and Learning Support Plans (TLA, LSPs). The role ensures
that students requiring wellbeing or learning support receive timely, accurate,
and sensitive assistance, with appropriate communication across academic and
administrative teams.
Key Responsibilities
·
Maintain and update the TLA LSP database,
ensuring accuracy, confidentiality, and compliance with GDPR.
·
Liaise with Student Success Tutors, lecturers,
Academic Services, and the Learning and Teaching Office to ensure the effective
implementation of agreed student support measures.
·
Log and track referrals from wellbeing
consultations, assessments, and external support services.
·
Coordinate the creation, review, and closure of
TLA LSPs following wellbeing meetings or reasonable adjustment assessments.
·
Support the Wellbeing Head and Wellbeing Lead
and Academic Office in analysing TLA LSP trends to inform college-wide
wellbeing strategies.
·
Maintain records of students’ support progress
and follow up on wellbeing action plans.
·
Communicate sensitively with students about
available support and the purpose of TLA LSPs.
·
Assist with wellbeing awareness events, mental
health first aid initiatives, and wellbeing data reports.
·
Ensure compliance with duty of care,
safeguarding, and equality policies.
·
Support the development of digital and
administrative systems for wellbeing documentation and referrals.
Essential Skills and Experience
·
Experience in student support, counselling
administration, or academic services.
·
Strong organisational and data management
skills.
·
Understanding of confidentiality and
safeguarding principles.
·
Excellent communication and empathy in dealing
with sensitive issues.
Familiarity with higher/further education
settings and wellbeing referral processes.