Location: Cambridge
Salary: £24,766 per annum
Hours: 35 per week
Contract: Permanent
Application deadline: 23:59 Monday 10th November 2025
Are you ready to lead the team representing the British Red Cross in your community? We’re looking for an enthusiastic Shop Manager to lead our friendly charity shop. If you’re a retail expert with a knack for motivating a team, this role offers a chance to shine and help generate funds for a worthwhile charity that touches a wide range of people.
Responsibilities
* Lead a team that provides a brilliant shopping experience for customers.
* Work on the shop floor and coordinate behind‑the‑scenes activity, ensuring each day is unique.
* Design the layout and environment to connect customers to our cause.
* Be responsible for achieving financial targets, training, and managing new staff and volunteers.
* Represent the British Red Cross to a high standard and embody our core values.
Qualifications
* Retail experience at a supervisory level, with outstanding customer service and comfortable with organisational and cash handling duties.
* Proven management skills, ability to develop and inspire a team, and the initiative to hit targets.
* Entrepreneurial mindset and strong IT skills.
* Passion for the British Red Cross cause and ability to promote the shop in your community as the charity retailer of choice.
Benefits
* Flexible working: remote and hybrid options, flexitime, compressed hours, and job sharing.
* 36 days annual leave (including bank holidays) plus the option to buy 5 extra days.
* Pension scheme: up to 6% contributory pension.
* Learning & Development: range of career and learning opportunities.
* Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
* Wellbeing Support: Peer Supporters, EAP and Headspace App.
* Cycle2Work: lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK‑based roles. During your application, you’ll have the option to apply under the scheme.
At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.
Together, we are the world’s emergency responders.
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