Join to apply for the Technical Support Analyst role at St. James’s Place
Join to apply for the Technical Support Analyst role at St. James’s Place
Are you ready to chart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.
At a glance:
Location: Cirencester Office
Workplace Type: Hybrid - 2-3 days in office
Employment Type: Permanent
Seniority: Associate
The Role:
The role of the Technology Support Specialist is to provide outstanding technical support to users throughout the SJP community. On occasion there will be a project focused requirement where location support may be necessary.
What will you be doing:
* Resolving technical tickets via email, phone and face to face in line with target SLAs.
* Dealing with complex tickets & requests, recreating the problem, finding a solution and testing the outcome.
* Working In Tech Stop IT Drop In centre resolving customer Issues where required.
* Coaching and training of junior team members.
* Liaising with other SJP Technology teams and users to find solutions.
* Investigation into root cause of issues and working towards a fix forever.
* Creating knowledgebase articles for the team and Service Desk.
* Handling users’ critical issues, concerns and VIP tickets
* Demonstrate the competence and knowledge required to have full permissions to make system changes.
Essential Criteria:
* Experience of providing user technical support in the current Windows environment
* Good understanding of systems and processes to provide support with increased permissions
* Sound knowledge of Microsoft Office 365 and components
* Good understanding of Operating Systems, Mobile devices and Peripherals
* Technically experienced with an understanding of the operational infrastructure
* Knowledge of networking and security practices including anti-virus.
Desirable Criteria:
* Exposure to of the finance industry
* Knowledge of ServiceNow, JIRA or other ticketing systems
What's in it for you?
We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.
We also have benefits to support whatever stage of life you are in, including:
* Competitive parental leave (26 weeks full pay)
* Private medical insurance (optional taxable benefit)
* 10% non-contributory pension (increasing with length of service)
Reasonable Adjustments We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at careers@sjp.co.uk
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.
What's next?
If you're excited about this role and believe you have the skills and experience we're looking for, we'd love to hear from you! Please submit an application by clicking ‘apply’ below and our team will be in touch.
As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
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