We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. is on a mission to make the world of finance more accessible, engaging, and useful. We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We’re seeking a German-speaking Client Service Associate to join our team and help spread our message.
Key responsibilities:
1. Support our clients at all levels
2. Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls
3. Assist clients with the KYC procedure
4. Provide a tour around the trading platform
5. Build client trust and satisfaction through professional support and training
6. Be keenly aware of the competitive landscape and understand financial markets
7. Collect clients’ feedback and analyze how clients’ experience can be improved
8. Keep open communication between the departments to resolve any issues
Requirements:
9. Proficiency in German & English
10. Advanced interpersonal and communication skills
11. Ability to listen to clients’ and your team’s needs and find solutions
12. Willingness to work flexible shifts from Monday to Friday 7:00 AM - 4:00 PM or 11:00 AM - 8:00 PM
13. Excellent communication skills, both verbal and written.
What we offer:
14. 25 days annual leave
15. Private Medical Insurance for you and your family after probation
16. Death In Service
17. EAP
18. Season Ticket Loan after probation
19. Cycle to Work after probation
20. Global Exposure
Be a key player at the forefront of the digital assets movement, propelling your career to new heights!Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.