Senior Credit Controller
Division: Finance
Department: Accounting – Accounts Receivable
Reporting to: Accounts Receivable Manager
Location: Hemel Hempstead
About the role
We are looking for an experienced Senior Credit Controller to join our Finance team. This role is responsible for managing a high-value debtor portfolio, overseeing complex accounts and ensuring timely cash collection to support strong cashflow. You will play a key role in reducing aged debt, improving debtor performance and supporting the wider business through effective credit control practices.
In addition to managing your own portfolio, you will provide support and guidance within the credit control team and work closely with internal stakeholders to resolve issues efficiently.
Credit Control & Collections
* Manage a portfolio of key customer accounts, focusing on reducing aged debt and maximising cash collection
* Carry out proactive credit control activities including calls, emails and account reconciliations
* Handle complex and escalated debtor issues, resolving disputes professionally
* Monitor overdue accounts and implement appropriate collection strategies
Credit Risk & Account Management
* Review and assess credit limits in line with company policy and customer behaviour
* Conduct risk assessments on new and existing customers, escalating concerns where required
* Maintain accurate and up-to-date customer account information
Reporting & Analysis
* Prepare weekly and monthly debtor reports, ageing analysis and cashflow forecasts
* Identify payment trends, risks and opportunities for improvement
* Present key findings to management to support decision-making
Process Improvement & Team Support
* Support the Accounts Receivable Manager with day-to-day oversight of the credit control team
* Provide guidance and mentoring to junior team members
* Contribute to continuous improvement initiatives to enhance efficiency and customer experience
Stakeholder Management
* Work closely with Sales, Customer Service, Billing and Finance teams to resolve queries
* Build strong relationships with customers to support timely payments and minimise disputes
* Represent the credit control function professionally in all communications
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