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Customer Services Project Manager, Castle Donington
Location: Castle Donington, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: c9a4156364a7
Job Views: 106
Posted: 24.06.2025
Expiry Date: 08.08.2025
Job Description:
We are seeking a Customer Services Project Manager for an award-winning designer, manufacturer, and supplier of innovative, luxury packaging solutions. This role involves managing a portfolio of blue-chip clients, driving projects from concept to execution, and ensuring efficient delivery. The ideal candidate will have strong customer service, project management, planning, organizational, and communication skills, with extensive knowledge of the printed folded cartons industry.
Key Tasks & Responsibilities:
* Build trusted relationships with salespeople, customer stakeholders, and sponsors.
* Assist customers via email, phone, and face-to-face meetings.
* Ensure timely and successful delivery of solutions aligned with customer needs.
* Maintain client satisfaction and deliver exceptional service daily.
* Liaise between customers and internal teams.
* Lead product development projects from concept to completion.
* Identify additional sales opportunities proactively.
Requirements:
* Proven account and project management experience.
* Effective communication and influence skills at all organizational levels, including executives.
* Experience delivering client-focused solutions.
* Ability to manage multiple projects with attention to detail.
* Experience leading face-to-face meetings with key account customers.
* Excellent verbal and written communication skills.
* Self-motivated and results-driven.
* Strong relationship-building skills with integrity and reliability.
* Critical thinking and problem-solving abilities.
* Excellent time and project management skills, with a focus on process improvement.
* At least 2 years of relevant experience.
* Knowledge of field concepts, practices, and procedures.
* Experience planning and delivering sales and margin improvements.
* Creative and autonomous in task execution.
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