Overview
Serco Limited – Transport Coordinator, UK Defence Academy, Shrivenham, SN6 8LA. Permanent, Full time, 37 hours Monday-Friday. Salary £27,452 per annum plus benefits.
Serco has a fantastic opportunity for a Transport Coordinator to join the team at the Defence Academy based in Shrivenham. The Defence Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. The post sits within a beautiful and secure site surrounded by woodland and involves the efficient scheduling of MOD road transport requests and the safe running of the MT Office. You may also be required to undertake driving duties, vehicle cleaning and related tasks on the DACI contract.
The ideal candidate will have strong communication and customer service skills, and a proactive, problem-solving mindset. Familiarity with Microsoft 365 tools is preferred, along with the ability to manage workloads under pressure.
Responsibilities
* Daily scheduling of customer provided and Serco fleets.
* Booking of third-party transport suppliers.
* Assisting in the management of driver databases.
* Producing monthly reports.
* Take a pro-active role within the team to liaise with customers and be fully conversant with workload.
* Handle telephone calls, emails, self-service, and customer visits to the MT.
* Provide cover in times of absence of colleagues.
* Ensure departmental Work Instructions and customer help guides are created, reviewed and updated on a regular basis.
What you'll need to do the role
* Experience of transport coordination in either Defence or Commercial environment.
* Excellent written, verbal communication and customer service skills.
* Methodical and logical in approach, innovative thinker, problem solving skills.
* Strong IT literacy, and prior experience using Microsoft Office 365 including Teams.
* Ability to proactively manage workload and cope under pressure, with conflicting demands of customer and colleagues.
* UK Driving Licence Category B held for 3 years+.
Why Join Us?
* Beautiful site and surroundings with free, secure onsite parking.
* Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
* Salary: Competitive salaries with annual reviews
* Pension: Up to 6% contributory pension scheme
* Holidays: 25 days' annual leave plus bank holidays
* Training and development: Wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and focus on internal progression
* Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
* Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
* ShareSave scheme: Save regularly with the option to buy Serco shares at a discount at the end of your savings period
* Employee networks: Dedicated networks for support, challenges, ideas, networking and community
* Charity: Support a charity or organisation with a paid volunteering day each year; option to donate to your favourite charity tax-free through Payroll Giving
Security Clearance
This role requires SC clearance. If successful in your application, we would support you with the SC process. As a guideline only, you would normally need to have been a UK resident for the last 5 consecutive years.
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