Job: Complaints Handler Location: Camden, London Contract Type: Temporary Start Date: September 15, 2025 Are you passionate about delivering exceptional customer service? Do you have a knack for resolving complaints with empathy and skill? If so, our client is looking for a dedicated Complaints Handler to join their dynamic Customer Services team! Key Responsibilities: Provide a professional, responsive service for customer feedback and complaints, ensuring a positive resolution experience. Manage a caseload of service requests and complaints, utilising Salesforce to ensure timely resolutions. Conduct thorough investigations while showing empathy and understanding, collaborating with staff to address customer concerns. Identify areas for improvement from customer feedback and work closely with service heads for enhancements. Promote and raise awareness of the feedback process to ensure inclusivity and accessibility. What they are Looking For: A compassionate approach to customer interactions. Strong analytical and investigation skills. Exceptional planning and organisational abilities. A proactive, solutions-driven mindset. Excellent interpersonal communication skills, both verbally and in writing. Experience in a complaints/resolution team is a plus! Why apply? Enjoy a vibrant work environment just 4 minutes from Camden Town train station. Contribute to meaningful service improvements that make a real difference ...