Key Responsibilities
We're excited to share that we have a National Account & Site Merchandising Manager, responsible for the German market whilst based in our London office.
The National Account Manager & Site Merchandising role is responsible for managing day-to-day execution of ELC brands with a key pure-play retailer across multiple markets. This includes site merchandising, promotional execution, and operational alignment with internal and external partners. The role delivers flawless product/content setup and supports commercial goals while ensuring a premium customer experience.
What This Role Does
Professional working proficiency in German is essential, as the role manages commercial activity and stakeholder interactions in these markets.
Strategic Planning
* Execute commercial activities supporting retail and net sales targets across pure-play retailer marketplaces
* Translate brand priorities into execution plans for PDPs, promotions, and Brand Stores
* Support the SNAM in identifying risks and opportunities for launches, merchandising, and commercial events
* Adapt brand content and promotional moments to the pure-play retailer environment
* Ensure proper registration and maintenance on Vendor Central and catalogue setup
* Build launch checklists, ensure high-quality product titles, bullets, descriptions
* Coordinate creation/upload of rich media
* Build the retailer-specific storefront
* Set up review-seeding programs as applicable
Inventory and Supply Chain
* Use market data and tools to predict demand and align with supply chain teams
* Coordinate shipment plans and monitor inventory levels
* Manage PO lifecycle, availability, and replenishment to prevent out-of-stocks
Account Management
* Manage operational execution across multiple brands
* Ensure content accuracy across imagery, copy, pricing
* Implement promotions and merchandising in line with commercial calendars
* Coordinate NPL setup, catalogues, and campaign activations
* Liaise with retailer partner contacts for issue resolution
Data, Insights & Analysis
* Monitor KPIs: content health, availability, conversion, traffic
* Track promotional performance, escalate risks, and recommend optimisations
* Provide executional reporting for internal stakeholders
* Use dashboards and scorecards to drive content performance
Collaboration & Communication
* Collaborate daily with Brand Online, PXM, Marketing, Finance
* Ensure seamless asset handover and campaign alignment
* Escalate execution barriers to the SNAM
* Represent the retailer execution perspective in planning meetings
Promotions & Merchandising
* Set up and monitor promotions across multiple program types
* Coordinate participation in peak commercial events (e.g., major retail tentpole events)
* Ensure compliance with MAP policies
* Own Brand Store refreshes seasonally
* Audit PDPs and Storefronts regularly
* Optimise SEO, titles, bullets, and A+ content
* Leverage retailer merchandising widgets
What You Will Need To Be Successful In This Role
* Bilingual Fluency: Professional-level German (written and verbal) to lead communication and strategy for the German market.
* Platform Expertise: Advanced knowledge of Vendor Central to manage high-volume digital trading.
* Commercial Background: Proven experience in National Account Management and Site Merchandising with pure-play retailers.
* Collaborative Mindset: Ability to partner effectively across multiple departments to align brand and commercial goals.
* Strategic Organisation: A high degree of structure and the ability to pivot between multiple competing priorities.
* Influencing Skills: Strong communication, negotiation, and change management capabilities.
* Analytical Depth: Ability to interpret complex data and translate it into actionable growth strategies using MS Office.
Compensation & Benefits
* Hybrid Working
* 25 Days Annual Leave (exc. Bank Holidays)
* 1 day Annual Leave to celebrate your birthday
* Holiday Purchase opportunity
* Bonus Opportunity
* Ability to work Remotely/Abroad up to two weeks per calendar year
* Summer Fridays
* Generous Staff Discount
* Mental Health Wellbeing Initiatives
* Benefits platform with exclusive discounts and offers
* Employee resource groups
* LinkedIn learning
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