Overview
Kingston and Richmond NHS Foundation Trust is seeking a Patient Pathway Coordinator/Team Leader. The closing date is 10 February 2026.
The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. They will work as part of a multidisciplinary team and provide expertise in the proactive management of the patient pathway from referral to discharge, and will line manage and allocate work to the PPC team. They will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact. They will use Standard Operating Procedures (SOPs) to ensure that the role's functions are carried out within given timescales.
Main duties of the job
* Process and log all referrals, in line with Trust Access Policy and specialty SOP.
* Schedule new and follow-up appointments with the most appropriate clinician, ensuring capacity is proactively and efficiently used, and supervise other staff to ensure this is done.
* Use the 18 weeks referral to treatment (RTT) to manage all outpatient and elective patient journeys.
* Lead on the validation of the RTT Patient Tracking List (PTL). Investigate and take appropriate action where pathways are incomplete to ensure patients receive timely treatment and Trust information is robust.
* Ensure that Trust agreed standard of service is delivered to patients requiring elective admission to specialty.
* Ensure details of patients to be admitted are entered onto CRS, recording accurate information.
* Schedule elective admissions, contacting patients offering them a choice of admission dates and agreeing with them the date of admission.
About us
Development and staff wellbeing
Your growth and personal happiness matter to us. After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing. From the moment you join us, we\'re committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery (Kingston Hospital is referenced elsewhere but this location is retained here as generic), wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.
Wherever you work across our organisation, we look forward to welcoming you.
At KRFT we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Job responsibilities
Please ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.
Person Specification
Qualifications
* A Level / NVQ Level 4 - Business Administration/Customer Care or acquired equivalent experience
* GCSE Maths, grade A - C (or equivalent)
Experience
* Customer Service
* NHS Appointment Management
* Microsoft Office, including Word and Excel
* Data Entry
* Experience of working in the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Kingston and Richmond NHS Foundation Trust
Address
Kingston and Richmond NHS Foundation Trust
£32,199 to £34,876 a year pro rata, incl. HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
396-7710319-DE-GV-Y
Job locations
Kingston and Richmond NHS Foundation Trust
#J-18808-Ljbffr