Key responsibilities will be as follows:
* Service Administration
* Schedule, confirm, and manage service bookings to ensure efficient workshop loading.
* Open and process job cards for all workshop work in line with company and manufacturer requirements.
* Maintain accurate records of all service work, ensuring customer and vehicle details are kept up to date.
* Liaise with the workshop team to monitor job progress and update customers accordingly.
* Invoice completed jobs promptly and accurately, checking labour, parts, VAT, and any non-revenue items.
* Warranty Administration
* Accurately prepare, submit, and track manufacturer warranty claims within required deadlines.
* Ensure all claims meet manufacturer standards and are fully supported with the necessary documentation.
* Monitor claim rejections and provide corrective action where necessary.
* Maintain detailed records of all claims for audit and compliance purposes.
* Ensure the business maximises warranty claim opportunities while adhering to manufacturer guidelines.
* Customer & Dealer Support
* Prepare service handover packs and customer documentation.
* Handle customer queries relating to service work, invoicing, or warranty in a professional and timely manner.
* Compliance & Reporting
* Assist in maintaining accurate service history records and compliance documentation.
* Support the Service Manager with reporting, audits, and manufacturer standards.
* Other Duties
* Provide holiday cover and support for Service Advisors as required.
* Carry out other ad hoc administrative tasks in line with the needs of the dealership.
Job Type:
* Full-time, 45 hours. Can be flexible for the right candidate
📩 To apply or find out more, please contact Gurwinder Malhi at Barrett Contract Services by clicking apply
My client is an Equal Opportunity Employer and will accommodate the needs of individuals with disabilities throughout the process.
Barrett Contract Services is an established recruitment firm, successfully supporting the industry for over 19 years