Job Summary
Job Description
What is the opportunity?
We have an exciting opportunity to join our office in London to support our Client Complaints Team. This role will involve recording, triaging and supporting the end-to-end complaints management process.
You will provide procedural guidance, prepare reports, management Information, database management and ensuring that regulatory and internal deadlines are met.
What will you do?
* Support the end-to-end complaints management process.
* Oversee the 3-day complaint process.
* Mailbox and database management.
* Supporting the production of management information and reports.
* Undertake and review detriment calculations.
What do you need to succeed?
Must-have
* Prior industry experience in an Administrator role within a complaint function or financial services.
* Excellent administration, planning and organisational skills.
* Strong attention to detail.
* Good understanding of Microsoft Office products (intermediate Excel level).
* Understanding of regulatory complaints process.
Nice-to-have
* Experience within Wealth Management.
What is in it for you?
We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
* Leaders who support your development through coaching and managing opportunities.
* Opportunities to work with the best in the field.
* Ability to make a difference and lasting impact.
* Work in a dynamic, collaborative, progressive, and high-performing team.
* Flexible working options fully supported.
Agency Notice
RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.
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Job Skills
Application Testing, Decision Making, Detail-Oriented, Group Problem Solving, IT Quality Assurance, Long Term Planning, Predictive Analytics, Programming Languages, Software Product Testing, Test Automation
Additional Job Details
Address:
12 SMITHFIELD STREET:LONDON
City:
London
Country:
United Kingdom
Work hours/week:
35
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-05-02
Application Deadline:
2025-07-18
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com .