Overview
Customer Service Advisor
Location: Salary: £16,348.80 with overtime paid at 1.25 x hour rate
Hours: Average of 24 hours per week (contracted to 1248 hours annually) between 8am to 8pm.
About Student Roost
Student living is about so much more than just a room, it’s about feeling at home. As a Customer Service Advisor, you’ll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.
Responsibilities
* Customer Experience & Resident Support
* Events & Community Engagement
* Operational & Administration
* Debt Management
* Inclusive & Supporting Culture
* Opportunities for Career Growth
* Team Experience
* More Than Just a Job
* Benefits That Support You
What We’re Looking For
We’re not just looking for experience, we’re looking for the right attitude!
Skills & Qualities
* A People Person – friendly, approachable, and great at building relationships.
* Confident providing exceptional resident experience, handling enquiries, and resolving issues.
* A team player who thrives in a supportive and collaborative environment.
* Tech savvy – ability to learn new systems quickly and have good knowledge of MS Office.
* Organised and detail-oriented, with strong communication skills.
* Comfortable with sales, taking payments, following processes, and keeping accurate records.
* Resilient, with the ability to stay calm under pressure, particularly during busy periods.
* No prior property experience? No problem! We’re looking for enthusiasm, a willingness to learn, and a passion for great customer service.
* Solutions oriented, with the ability to think on your feet.
Note: Successful applicants will be subject to a DBS check.
This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July – September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.
As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board.
Apply now and take the first step towards a rewarding career with Student Roost.
Customer Service Advisor – Student Accommodation
#J-18808-Ljbffr