Job purpose
The Support Project Worker will provide high quality, person-centered support to clients living within supported housing services. The role focuses on enabling individuals to develop independence, maintain accommodation, and improve overall wellbeing while promoting dignity, choice, and empowerment.
You will work with individuals who may have complex needs including homelessness, mental health challenges, substance misuse histories, offending backgrounds, or social exclusion.
Duties and responsibilities
Resident Support & Key Working:
- Provide structured key working sessions with clients to develop and review personalised support plans and risk assessments
- Support clients to achieve goals relating to housing stability, health, finances, and independence
- Assist individuals in developing daily living skills (e.g. budgeting, cooking, tenancy management)
- Encourage engagement with education, training, volunteering, or employment opportunities
- Conduct regular hostel visits to provide ongoing welfare support and monitor progress
Safeguarding & Risk Management:
- Identify and respond appropriately to safeguarding concerns in line with policy and procedures
- Complete risk assessments and contribute to risk management plans
- Work collaboratively with external agencies to ensure resident safety and wellbeing
Licence agreement Sustainment:
- Support clients to understand and meet licence agreement obligations
- Help prevent licence agreement breakdown and reduce risk of eviction or homelessness
- Liaise with housing providers to resolve tenancy related issues
Multi-Agency Working:
- Build and maintain effective relationships with external partners including social services, mental health teams, probation, and health providers
- Attend reviews and professional meetings as required
Admin & Record Keeping:
- Maintain accurate, timely, and confidential case notes and records
- Use internal systems to update support plans, risk assessments, and outcome monitoring
- Contribute to reports and service monitoring requirements
Health, Safety & Compliance:
- Ensure a safe living and working environment for clients and staff
- Follow organisational policies including safeguarding, equality & diversity, and data protection
- Report incidents and hazards in line with procedures
Other:
- No job description can be entirely comprehensive. The post holder will be expected to carry out such other duties as may be required from time to time in accordance with the job description.
- Willingness to work flexibly in response to changing organisational requirements.
- Keep managers informed of all significant issues relating to and affecting service delivery.
- Ensure compliance with CLHT Equality and Diversity policy & procedure.
- Ensure that client information is stored in line with Data Protection and Confidentiality guidelines.
- Attend regular meetings as directed by management.
Person Specification
Essential Skills & Experience:
- Experience of working with single homeless clients with support needs, or demonstrable equivalent experience.
- Strong understanding of safeguarding and risk management
- Ability to build trusting, professional relationships with vulnerable adults
- Good communication and de-escalation skills
- Competent in record keeping and using IT systems
- Experience of working in partnership with other agencies to achieve effective outcomes.
- Experience of effectively prioritising your workload in a fast-paced environment.
Desirable:
- Relevant qualification in Health & Social Care, Housing, Psychology, or related field
- Knowledge of housing law and tenancy sustainment
- Experience supporting individuals with complex needs (mental health, substance misuse, offending behaviour)
- It is desirable for the postholder to have a valid driving license.
Key Attributes:
- Empathetic, non-judgemental, and person-centred approach
- Resilient and able to manage challenging situations
- Strong organisational and time management skills
- Commitment to equality, diversity, and inclusion
- Ability to work independently and as part of a team
Additional Requirements
- Enhanced DBS check required
- Strong empathy with homeless people, demonstrating a non-judgmental approach.
- Commitment to the aims & objectives of the organisation and continuous professional development
Education and Qualifications
- Minimum 5 GCSE’S (A*-C) or equivalent – Including Math’s and English.
- Chartered housing qualifications
- Evidence of a commitment to ongoing professional development