Aftersales Manager Required in Birmingham!!
1. Basic Salary up to £40,000
2. OTE £65,000+
3. Leading Main Dealer
Our client is currently seeking an Aftersales professional with a passion for providing excellent customer service and developing a team that delivers success!
As an Aftersales Manager, your duties will include:
4. Drive performance of the workshop technician team to maximise efficiency, sold hours, and first-time fix.
5. Lead the behaviour of the Customer-facing team to maximise upsell whilst maintaining exception customer service.
6. Adopt new digital systems and processes as part of our digitalisation strategy
7. Develop?the?skills, knowledge and career progression of team members.?
8. Optimise?operational processes within the Customer Journey, such as Vehicle Health Checks.?
9. Ensure Compliance?with group financial processes, DVSA MOT and relevant Health & Safety regulations.?
10. Make an impact across the department and the whole dealership.
What We’re Looking for in Our Aftersales Manager:
Our client is looking for a dynamic Aftersales Manager who thrives in a fast-paced environment where no two days are the same. The ideal Aftersales Manager will be driven by results, confident in monitoring KPIs, and committed to delivering a smooth, customer-first experience. You'll lead by example, supporting and motivating your team to perform at their best while maintaining a strong focus on efficiency, quality service, and long-term departmental success. If you’re passionate about team leadership and continuous improvement, we want to hear from you.
For your hard work as an Aftersales Manager, you will get the following:
11. Company Car Scheme - Access up to two company-branded vehicles with inclusive insurance, servicing, tyre cover, and roadside assistance – all designed to keep you moving with peace of mind.
12. Exclusive Company Discounts - Enjoy substantial savings on new vehicles and aftersales services such as MOTs, parts, servicing, tyres, and body shop work.
13. Pension Contribution - Secure your future with a competitive employer pension contribution of up to 7%.
14. Generous Holiday Allowance - Start with 22 days’ annual leave (plus bank holidays), increasing to 26 days with length of service.
15. Private Medical Cover - Benefit from single private medical insurance to support your health and wellbeing.
16. Reward Gateway Access -Enjoy over 500 exclusive discounts through our employee savings portal – helping your money go further.
17. Family-Friendly Policies - We offer enhanced maternity, paternity, and adoption leave to support you and your family during important life moments.
18. Employee Assistance Programme - Confidential support services, including counselling and practical advice, available 24/7 to help you navigate life’s challenges.
19. Occupational Health Support -Proactive health and wellbeing support to help maintain your physical, mental, and emotional wellness.
20. Worldwide Personal Accident Insurance -Global accident cover included as part of our comprehensive benefits package.
21. Learning & Development -Grow your skills with access to a wide range of training opportunities and online learning resources.
22. Shared Incentive Plan - Take part in our shared success by investing in the Group through our employee incentive scheme.
23. Health Cash Plan - Get reimbursed for everyday healthcare expenses with our practical and supportive health cash policy.
If you would like more information about this Trailer Technician vacancy, or you would like to find out about other Automotive Jobs contact Archie Lawson, Automotive Recruitment Specialist at Perfect Placement covering Birmingham and West Midlands, today to discover more about this fantastic opportunity.
Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career