Part‑time, £12.21 per hour.
Contracted hours: 20 per week. Permanent contract.
Location: 56-69 East Street, Horsham, West Sussex, RH12 1HR
Store Colleague
Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where you will be at the heart of our pet care centres. Your role will help ensure our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands.
The Role
As a Store Colleague, you will play a key part in exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You will build strong customer relationships, enhancing their experience with us.
What You Will Bring With You
* Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
* Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
* Effective Problem‑Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
* Eagerness to Learn: A keen interest in ongoing learning and professional development.
* Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
* Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
* Flexibility: Willingness to work shifts that may include evenings, weekends and some bank holidays.
Benefits
* Attractive rates of pay.
* Paid holidays.
* Additional leave for birthdays and special occasions.
* 20% colleague discount in Stores.
* Discretionary annual bonus scheme.
* Access to other discounts and benefits.
* Opportunity to do charity work in your local community.
* Career progression.
About Us
At Pets at Home, everything we do is about understanding and caring for pets. We are one pet family with a shared love of animals who make us who we are. Our Vets for Pets colleagues are there when pets cannot tell us what’s wrong, our pet groomers help them look and feel good, and our charitable foundation takes care of pets and their people in need.
We may close this vacancy earlier than the specified closing date should we receive a sufficient number of applications. This allows our team to manage applications efficiently and ensure a positive experience for all candidates.
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