Overview
Join to apply for the Customer Account Coordinator role at Incora. We are recruiting for a position at our customer site in Prestwick. As the leading supply chain solutions business in the aerospace industry, customers are at the heart of our business.
As a Customer Account Coordinator, you will provide first class customer service whilst ensuring the customer needs are understood and managed. You will help resolve customer queries by engaging with a range of stakeholders to reach a swift conclusion. You will also be responsible for orderbook management, placing daily reorders in both the customer and Incora systems, and investigating quality issues including shelf life expiry reports.
Responsibilities
* Provide first class customer service and ensure customer needs are understood and managed
* Resolve customer queries by engaging with a range of stakeholders to reach a swift conclusion
* Manage orderbook, place daily reorders in both the customer and Incora systems
* Investigate quality issues and run shelf life expiry reports
About you / Qualifications
* Ability to work on your own initiative and build long-term relationships with stakeholders
* Proven track record of working within a B2B customer service role; able to manage customer relationships in a face-to-face environment on the customer site
* Experience with ERP systems, ideally SAP
* Backgrounds in aerospace, manufacturing, logistics or purchasing are welcome
* Passionate about Incora values and exceeding customer expectations
Benefits
* Starting salary between £27,000 - £28,000 depending on experience
* Personalised career development through a structured Personal Development Plan
* Eligible for Incentive programs as part of company benefits
* 25 days holiday plus 8 bank holidays, with holiday buying up to 5 additional days
* Company pension scheme including 4 times salary life cover
* Health cash plans to support you and your family
* Flexible working and family-friendly policies
* Green Travel Allowance for using green transport
* Employee discount portal
We are committed to Diversity & Inclusion and welcome applications from all individuals. This role is subject to a criminal record check; disclosures will be treated confidentially. Any offence will be considered in relation to the type of work applied for.
Incora is a global provider of supply chain solutions focused on reducing complexity and increasing reliability to enable mission-critical outcomes. We serve aerospace, defence, industrial manufacturing, marine, pharmaceuticals, and beyond, managing procurement to on-site customer services.
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