2nd Line Support Engineer – vionsa GmbH
Location: Tonbridge
Salary: Up to £35k
Hours: Monday to Friday, 8:30am – 5:30pm (overtime paid for additional project work)
Do you enjoy solving technical challenges and supporting people with their IT? Are you ready to take the next step in your career in 2nd Line Support? Would you like to work in a collaborative, friendly team that values hard work and enjoying what you do? If that sounds like you, this could be a great opportunity.
Responsibilities
* Providing 2nd line remote and onsite support to a wide range of customers
* Acting as an escalation point for 1st line engineers
* Assisting with installations and project work across core technologies
* Prioritising and resolving tickets in line with SLAs
* Creating and maintaining technical documentation
* Contributing to the out‑of‑hours rota when required
Qualifications
* Ideally, experience working in an MSP or IT service environment
* A confident communicator with excellent customer service skills
* Strong troubleshooting and problem‑solving ability
* Experience at 2nd line level with most of the following
* Microsoft 365, SharePoint, MS Desktop (Windows 10‑11), MS Server (2012‑2019)
* Hyper‑V, VMware, Azure
* Networking (Switches, Routers, Firewalls – WatchGuard preferred), DHCP, DNS
* Active Directory, Antivirus, Printers
* MS Office (2010/365)
Benefits
* A people‑first culture with fair pay, annual salary reviews, Christmas bonuses and cost‑of‑living adjustments when needed
* Flexibility supportive of life outside work, including paid family leave days when needed
* Development‑paid training and clear progression opportunities, with your salary increasing as your skills do
* A positive, team‑focused environment where achievements are celebrated and the occasional pizza‑fuelled afternoon keeps things fun
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology – IT System Training and Support
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