Thrive Group are delighted to working with our established client near Midsomer Norton who are looking to recruit an experienced Office Supervisor on a permanent basis to lead the customer service department.
What you will be doing:
Management and coordination of the customer service and admin functions
Coordination of workflow and staff productivity
Ensuring incoming calls are answered promptly and a high level of customer service achieved
Overseeing orders and payments
Working with the transport team to make sure urgent orders are prioritised
Management of a team of staff including regular reviews and training as well as management of holidays and work rotas
Driving continuous improvement across internal processes
Ownership of escalated customer queries, ensuring they are resolved satisfactorily What you will need to succeed:
A proven track record in a similar role is essential
Strong staff supervisory and mentoring skills
A confident communicator over the phone as well as via email
Adept at working under pressure where deadlines change on a regular basis
Good levels of numeracy and problem solving skills
IT / data entry proficiency What you will receive in return:
To £35,000 DOE
Monday to Friday full-time with Saturday mornings on a rota basis
**please note 100% office based**
Employee Assistance Programme
Discretionary annual bonus
Retail discount scheme
Supportive and friendly team
Onsite parking If this position sounds of interest then please contact Sarah at Thrive Group : (email address removed). (url removed)
Thrive Group are acting as an Employment Agency in this instance.
We are unable to respond to individual applications, if you do not hear from a consultant within 7 days, your application has been unsuccessful on this occasion.
PRMSTH