Location: Glasgow
Salary: From £52,400 (plus up to 10% bonus, private healthcare and up to 15% pension)
Permanent, Hybrid (2-3 days in the office)
What you’ll be doing
In this position, you will sit at the heart of our digital transformation, using your understanding of data, processes, and systems to reduce customer contact and complaint volumes while enhancing overall customer experience. You will act as a techno‑functional specialist, partnering closely with Customer Services, Complaints, Telephony, and Digital teams to fully understand business needs, translate them into structured solutions, and deliver real impact across SAP CRM, SAP IS‑U, and integrated customer platforms.
Your day‑to‑day work will involve shaping requirements through collaboration and workshops, turning complex business challenges into clear functional designs and delivery backlogs, and working alongside engineering teams to design, build, test, and release solutions. You will take ownership of end‑to‑end delivery, from initial concept through to implementation, while continuously identifying opportunities to optimise processes through data‑driven insights, root‑cause analysis, and customer journey evaluation. You’ll also leverage AI‑enabled tools to improve decision‑making and outcomes, contributing to smarter, more efficient operations.
What you’ll bring
We’re looking for someone with strong SAP CRM and SAP IS‑U experience who can confidently bridge the gap between business and technology. You’ll bring a proven ability to translate requirements into solutions, a solid understanding of integrated systems and customer platforms, and a passion for continuous improvement. Strong analytical thinking, stakeholder engagement skills, and the ability to communicate effectively with both technical and non‑technical audiences will be key to your success.
What’s in it for you
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.
Benefits
At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that – so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:
* 36 days annual leave
* Holiday purchase – perfect your work/life balance with extra annual leave
* Share Incentive Plan and Sharesave Scheme
* Payroll giving and charity matched funding
* Technology Vouchers – save more and spread the cost of your technology purposes
* Count us in – pledge to reduce carbon emissions and help fight climate change
* Electric Vehicle Schemes – to help you transition to green/clean driving
* Cycle to Work scheme and public transport season ticket loans
* Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
* Life Assurance (4x salary)
* Access to ‘nudge’ financial wellbeing support
* Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
Equal Opportunity
ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy‑related support. If you need support, please reach out to careers@scottishpower.com.
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