Customer Service Advisor
Location: Belper
Hours: 39.5 hours per week
Pay: approx. £12.94 p/h
Monday to Friday between 8am and 6pm
One weekend shift on a rotational basis:
Saturday 8am-3pm/Sunday 8am-12pm
Start Date: Tuesday 7th April
Training: 4 weeks (fully paid)
Contract: Temp to Perm
About the Role
We are recruiting for Customer Service Advisors to join a leading manufacturer of heating and hot water solutions, including domestic boilers. Based in Belper, this role offers the chance to be part of a supportive and customer-focused team, helping customers with their boiler cover and product enquiries.
You'll be handling a high volume of inbound calls, supporting both insurance customers and the sales side of the business. This is a great opportunity for someone with a background in customer service or sales who enjoys working in a fast-paced environment and making a real difference to customers.
Key Responsibilities
* Handle approximately 60 inbound calls per day from customers regarding boiler cover, product support, and general enquiries.
* Provide exceptional customer service, ensuring all interactions are professional, empathetic, and solution focused.
* Support customers with insurance cover management, renewals, and troubleshooting.
* Assist with sales-related enquiries - no cold calling involved.
* Maintain accurate records and...