Assistant night manager - staffordshire

Assistant Night Manager - Staffordshire


Assistant Night Manager

Location: Hoar Cross Hall, Staffordshire

About Us

Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we're committed to delivering exceptional service and creating unforgettable memories for our guests.

Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa.

Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals...

The Role

As part of our Front of House team you will play a critical role in creating the best first and last impression, from welcoming guests on arrival through to waving our guests off at the end of the day, delivering an experience that brings them back again and again.

This role is key to driving operational success and guest satisfaction in the reception department that features our Porters. The focus of the role is driving the quality standards and incorporating the company's Vision, Mission and Commitments into the department on a day-to-day basis. Maximising sales, yield and cost management is also a key part of this role.

Role Specification

* Ensuring smooth day-to-day operations in alignment with the company's Vision, Mission, and Commitments
* Supervising and developing the reception and porter teams, focusing on high-quality service, efficiency, and professionalism
* Maximising revenue and maintain effective cost management
* Maintaining high standards for reception duties, including handling financial transactions and guest communications
* Ensuring team familiarity with all sales procedures and promotions
* Conducting regular performance reviews, appraisals, and training
* Encouraging innovation and lead changes
* Attending meetings and actively participate in departmental improvements

Your skills and expertise

* Have exceptional leadership skills with a focus on team coaching and development
* Be detail-oriented with strong organisational and communication abilities
* Have the adaptability and willingness to embrace change and innovation
* Have commitment to exceptional customer service and efficient operations

Additional Information

* Full-time
* 40 hours per week
* 4 days on, 4 days off
* This is a Nights position. Full flexibility is required as the role will include weekends and Bank Holidays
* Please note: Applicants must already hold the right to work in the UK and must not require current or future visa sponsorship.

Why Join Us

* Work in a stunning, historic estate with a commitment to excellence in hospitality
* Competitive Rate of Pay
* Complimentary use of the leisure and spa facilities
* Free lunch from our staff canteen
* Complimentary Spa Day at Hoar Cross Hall or Eden Hall on work anniversaries
* Employee Benefits Programme
* Free Parking
* Refer-a-Friend scheme
* Discount on overnight stays and spa days
* 30% discount on food and drink
* Excellent Induction and training programme
* Opportunities for professional development and career advancement

People say you can't choose your family, well we choose you to be part of ours!