Company descriptionJob Title: Training Account AdministratorLocation: Cardiff – Hybrid – Three Days in OfficeEmployment Type: PermanentHours: Monday-FridayAA SummaryThink the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?#LI-EJ1 #LI-HybridThis is the jobIn this role, you will support trainees throughout their journey from training to becoming a Franchisee. As a Training Account Administrator, you’ll play a key part in creating a smooth and positive experience, helping trainees stay on track and feel supported at every stage of their course.You’ll be the main point of contact for trainee queries by phone and email, providing guidance and resolving issues where needed. You’ll organise in-car training sessions, manage key administrative tasks, and ensure each trainee’s progress aligns with their course schedule and syllabus.Working closely with trainees, you’ll proactively monitor their progress and offer ongoing support, helping them overcome challenges and directing them to the right teams when additional help is needed. Your strong communication skills, organisation, and proactive approach will help trainees succeed in their journey to becoming a Franchisee.What will I be doing?Welcoming new trainees after they enrol onto a Driving School Academy course and supporting their onboarding journey.Ensuring trainees have access to the required online learning platforms and resources.Providing advice and guidance to help trainees understand course requirements, expectations and next steps.Scheduling in-car training sessions, coordinating over 2,500 hours of training to support trainee development and revenue generation.Monitoring trainee progress to ensure alignment with course timelines and syllabus requirements.Managing trainee relationships, acting as a key point of contact for queries and day-to-day support.Handling trainee concerns and resolving conflicts professionally, including issues between trainees and trainers.Tracking attendance across in-car, classroom and online training sessions to maintain accurate records.Managing your own workload and diary to ensure tasks are completed within required timeframes.Supporting trainees as they progress towards becoming Franchisees, ensuring they have the information and guidance needed to take the next step.What do I need?Proven experience working towards targets and delivering strong results.A proactive, self-motivated approach with the ability to work independently.Strong communication and interpersonal skills, with experience in a customer service environment.Experience managing a customer or trainee journey from start to finish.The ability to work effectively in a fast-paced, high-performing environment.A customer-focused mindset with a drive to achieve the best outcomes for both the customer and the organisation.Confidence, resilience and the ability to handle challenges or conflict in a professional manner.Strong problem-solving skills, with the ability to think on your feet and find practical solutions.Additional informationWe’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:25 days annual leave plus bank holidays + holiday buying schemeWorksave pension scheme with up to 7% employer contributionFree AA breakdown membership from Day 1 plus 50% discount for family and friendsDiscounts on AA products including car and home insuranceEmployee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and moreCompany funded life assuranceDiverse learning and development opportunities to support you to progress in your careerDedicated Employee Assistance Programme and a 24/7 remote GP service for you and your familyPlus, so much more!We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.