The postholder will provide comprehensive administrative and secretarial support to the Clinical Assessment Service (CAS) for Respiratory Medicine, ensuring the efficient delivery of outpatient services.
Responsibilities
* Provide high‑quality administrative and secretarial support to the CAS, ensuring clinical correspondence is produced accurately and within required timeframes.
* Support the Respiratory Centre administrative team by undertaking general administrative duties to maintain service delivery.
* Demonstrate initiative by organising, prioritising, and managing workload, making decisions within defined parameters and in accordance with the Trust Patient Access Policy (OP39).
* Manage outpatient clinic activity using CareFlow, including setting up, amending, cancelling, and rescheduling clinics as required to support service needs.
* Act as the main point of coordination for patients on the CAS, monitoring and managing patient pathways to ensure timely progression through diagnostics, clinics, and treatment, and compliance with RTT targets and national/local standards.
* Track and update patient activity on relevant EPR and clinical systems.
* Escalate pathway delays or breaches to appropriate clinical or management teams.
* Maintain accurate records and produce reports as required.
* Provide dedicated secretarial and administrative support to the Cystic Fibrosis (CF) team and support all areas as service needs require.
* Manage correspondence, coordinate clinic preparation and post‑clinic outcomes, arrange appointments, meetings, and MDTs as required, and support consultants and specialist nurses with administrative tasks.
* Provide cover and support to the Respiratory Centre Reception, greet and assist patients and visitors in a professional and compassionate manner, and manage telephone and email enquiries, redirecting appropriately.
* Undertake general administrative tasks including data entry, filing and scanning, and use of electronic patient record systems.
* Support service resilience by assisting across the department during periods of pressure or absence.
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